Victorian Gas Concessions

If you’re having trouble paying your gas bill, you are on a low income and you live in Victoria, you may qualify for a concession or a discount through the Department of Families, Fairness and Housing.

Winter Gas Concession

The Winter Gas Concession provides concession card holders with a discount of 17.5% off gas usage and service costs during the winter period – 1 May to 31 October – each year.

Details can be found here.

It does not apply to the first $62.40 of the six-month winter bills – this is covered by the Energy Supplement (see below).

If your gas bill is over the

prescribed amount

in the winter period 1 May to 31 October – each year, you will need to apply for the Excess Gas Concession (see below) to continue to receive a concession on your bill.

Your details

Title

Optional

First name

Last name

Date of birth

Email address

Contact number

Optional

Address

Number

Street

Suburb

Postcode

Concession details

Concession Type

Concession card number

Start date

Expiry date

Consent

By ticking the boxes below

Required

I authorise: Solstice Energy Pty Ltd and the Victorian Department of Families, Fairness and Housing (DFFH) to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of my Centrelink or Department of Veterans’ Affairs customer details and concession card status to enable the business to determine if I qualify for a concession. Services Australia (the agency) to provide the results of that enquiry to Solstice Energy Pty Ltd.

I understand that: Services Australia (the agency) will disclose personal information to Solstice Energy Pty Ltd and the Victorian Department of Families, Fairness and Housing (DFFH) including my name/address/payment type/ payment status and concession card type and status to confirm my eligibility for concessions. This consent, once signed, remains valid while I am a customer of Solstice Energy Pty Ltd unless I withdraw it by contacting Solstice Energy Pty Ltd or the Victorian Department of Families, Fairness and Housing (DFFH). I can get proof of my circumstances/details from the department and provide it to Solstice Energy Pty Ltd and the Victorian Department of Families, Fairness and Housing (DFFH)so my eligibility for a concession can be determined. If I withdraw my consent or do not alternatively provide proof of my circumstances/details, I may not be eligible for the concession provided by Solstice Energy Pty Ltd and the Victorian Department of Families, Fairness and Housing (DFFH).

Excess Gas Concession

Concession households with gas bills over the

prescribed amount

(approximately double the average household amount) during the winter period (1 May – 31 October) will need to apply for the Excess Gas Concession to continue to receive the 17.5% concession on gas consumed above this amount

To enquire about the excess gas concession

please contact us.

Eligibility for Winter Gas Concession and Excess Gas Concession

To be eligible for these concessions, you must hold at least one of the following concession cards:

Pensioner Concession Card
Health Care Card
Veterans' Affairs Gold Card

If you receive the Life Support Concession and/or the Medical Cooling Concession, you will be automatically eligible to receive the Excess Gas Concession.

Call us on 1800 750 750 and we can check your concession card details with Centrelink and apply the concession to your bill if you are eligible.

Energy Supplement

The Australian Government provides eligible cardholders with compensation towards energy costs, including the Energy Supplement. The amount you get depends on when you became eligible and which payment and services you get from the Australian Government.

You don't need to apply for Energy Supplement. The Australian Government will include it with your regular payment if you are eligible.