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NERL Customer Hardship Policy

We understand our customers sometimes have trouble paying their energy bills. If that’s the case, we want to help!

Please click here for our Customer Payment Support.
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The NERL Customer Hardship Policy is a document that the Australian Energy Regulator requires us to publish on our website. It doesn’t apply to our Tasmanian and Victorian gas customers.

NERL Customer Hardship Policydownload