How we collect, use, hold and disclose your personal information
Family Violence
How we protect and support customers affected by family violence
Complaints
An easy to understand, accessible and reasonable process to encourage you to make complaints and provide feedback
Customer Payment Support
Sets out how and what assistance we can provide to our customers
Credit Reporting Policy
This Credit Reporting Policy contains our Credit Reporting Collection Statement and our Credit Reporting Statement of Notifiable Matters.
Customer Charter
This Charter is a plain English summary of our formal Terms and Conditions for the sale of natural gas to you.
NERL Customer Hardship Policy
The NERL Customer Hardship Policy is a document that the Australian Energy Regulator requires us to publish on our website. It doesn’t apply to our Tasmanian and Victorian gas customers.
