You can find all our policies here.
How we collect, use, hold and disclose your personal information
How we protect and support customers affected by family violence
An easy to understand, accessible and reasonable process to encourage you to make complaints and provide feedback
Sets out how and what assistance we can provide to our customers
This Credit Reporting Policy contains our Credit Reporting Collection Statement and our Credit Reporting Statement of Notifiable Matters.
This Charter is a plain English summary of our formal Terms and Conditions for the sale of natural gas to you.
The NERL Customer Hardship Policy is a document that the Australian Energy Regulator requires us to publish on our website. It doesn’t apply to our Tasmanian and Victorian gas customers.
